Handling customer inquiries efficiently is essential for providing a great user experience. The Email Support section in Laxi.ai allows you to view, filter, and respond to customer support requests directly from your dashboard.To access support tickets, navigate to Laxi.ai Dashboard → Email Support.
The support section provides an overview of all customer support requests. Each request includes the customer’s email, subject, and timestamp, making it easy to track and manage responses.Click on any support request to view its details and customer message.
When opening a support request, you’ll see the full customer message along with any previous interactions. This helps in understanding the issue before responding.
For better tracking, use the date range filter to view support requests within a specific period. This is useful for analyzing response trends over time.
The Email Support section makes it easy to manage and respond to customer inquiries efficiently. By using the available filters and viewing message details, you can ensure timely and effective communication with your customers.