​
Managing Email Support Requests

Handling customer inquiries efficiently is essential for providing a great user experience. The Email Support section in Laxi.ai allows you to view, filter, and respond to customer support requests directly from your dashboard. To access support tickets, navigate to Laxi.ai Dashboard → Email Support. Navigating to Email Support in Laxi.ai

​
Viewing Support Requests

The support section provides an overview of all customer support requests. Each request includes the customer’s email, subject, and timestamp, making it easy to track and manage responses. Viewing support requests in Laxi.ai Click on any support request to view its details and customer message.

​
Reading a Support Request

When opening a support request, you’ll see the full customer message along with any previous interactions. This helps in understanding the issue before responding. Viewing a customer support message

​
Filtering Support Requests

To manage inquiries efficiently, Laxi.ai provides filtering options that help you sort through requests.

​
By Response Status

You can filter support requests based on whether they have been replied to or are still awaiting a response. This helps prioritize urgent messages. Filtering support requests by response status

​
By Date Range

For better tracking, use the date range filter to view support requests within a specific period. This is useful for analyzing response trends over time. Filtering support requests by date range

​
Final Thoughts

The Email Support section makes it easy to manage and respond to customer inquiries efficiently. By using the available filters and viewing message details, you can ensure timely and effective communication with your customers.