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Personalizing Your Chatbot’s Appearance

Laxi.ai allows you to fully customize your chatbot’s look, tone, and messaging to align with your store’s branding. From adjusting fonts and colors to defining tone and welcome messages, this guide will walk you through every customization option. To begin, navigate to the Laxi.ai Dashboard → Design Settings. This section provides all the customization options for your chatbot.

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1. Adjusting Branding & Colors

The Branding & Colors section lets you define how your chatbot appears visually on your store. You can select fonts, colors, and gradient styles to match your store’s design.

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Selecting a Font

Choose a font from the available options that aligns with your store’s typography. This ensures that the chatbot feels like a natural extension of your brand.

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Setting Colors

You can customize different colors to control the chatbot’s appearance.

• Primary Color – This is the main color of the chatbot window and UI.
• Secondary Color – Used for chatbot responses and interface highlights.

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Adding a Background Gradient

You can apply a gradient effect to the chatbot background:

1. Select a gradient direction using the slider.
2. Add up to five gradient colors for a smooth visual transition.

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2. Setting the Language & Tone

Your chatbot should communicate in a way that resonates with your audience. In the Language & Tone section, you can configure how it interacts with customers.

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Choosing a Language

Select a language from the list of available options. If your store serves international customers, choose a language that best matches your audience.

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Defining the Chatbot’s Tone

The chatbot can communicate in different styles depending on your brand’s personality. Choose from:

• Friendly – Casual and conversational interactions.
• Funny – Lighthearted responses with humor.
• Professional – Clear and polished responses.
• Formal – Precise and authoritative communication.

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3. Customizing Messages & Suggested Responses

Your chatbot should provide helpful and relevant responses from the moment a customer interacts with it.

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Writing the First Message

The first message appears when a customer opens the chatbot. Use this to:

• Greet the customer and introduce the chatbot.
• Offer assistance, such as “How can I help you today?”
• Highlight key features like order tracking or product recommendations.

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Setting Personalized Suggested Messages

You can configure predefined responses to guide customers toward helpful answers.

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Choosing a Category

Select a category that best fits the type of question:

• Product Questions – Help users find products or recommendations.
• Order Information – Assist with tracking and delivery details.
• Payment & Refunds – Provide guidance on transactions and policies.
• Account Help – Handle login, sign-up, and profile issues.
• General Support – Answer common FAQs about the store.

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Selecting a Suggested Question

Once a category is selected, choose from pre-set questions that customers frequently ask.

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4. Adjusting the Chatbot’s Toggle & Logo

The toggle button is what customers click to open the chatbot. You can customize its size, color, and placement to ensure it blends well with your store’s layout.

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Uploading Your Company Logo

You can personalize the chatbot further by adding your store’s logo.

1. Upload an image file or enter a logo URL.
2. Click Upload to apply the logo inside the chatbot window.

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Adjusting Toggle Appearance

The chatbot toggle can be adjusted in the following ways:

• Select a toggle size – Small, Medium, or Large.
• Scale the logo – Adjust its visibility inside the toggle.
• Set the toggle color – Match it with your store’s theme.

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Positioning the Toggle Button

You can choose where the chatbot appears on your store. The default position is bottom-right, but you can move it to the bottom-left if needed.

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Final Thoughts

A well-designed chatbot improves user experience and strengthens your brand identity. By setting up fonts, colors, messaging, and widget placement, you ensure seamless integration with your store. Keep refining your chatbot’s design to enhance customer interactions and engagement.